Privacy Policy

Introduction

5 Stones Renovation (“we,” “us,” or “our”) respects your privacy. This policy explains the information we may collect through this website, how we use it, the service providers that may process it for us, and the choices available to you.

Information You Provide

When you submit a project inquiry, trade partner application, or other website form, we may collect information you provide directly. This may include your name, email address, phone number, project or mailing address, project type, project needs, budget, timeline, referral source, notes, and any files or photos you choose to upload.

We may also collect information you provide later by phone, email, text message, through our project portal, or during an in-home consultation when that information is needed to evaluate, plan, estimate, schedule, or perform a project.

Website Analytics and Marketing Attribution

We use analytics and advertising measurement tools to understand how visitors find and use our website and to measure the effectiveness of our marketing. Depending on how you arrive at the site, we may receive or store information such as the page you visited, referring website, campaign parameters, browser and device information, and advertising identifiers such as UTM parameters, gclid, gbraid, or wbraid values.

We may use browser storage, including local storage, to preserve first-touch and later campaign attribution while you move through the website. If you submit a project inquiry, that attribution information may be attached to the lead record so we can compare measured marketing source with the source you reported on the form.

Google Analytics and Google Ads

Our website may use Google Analytics and Google Ads measurement tools. These services can receive information about site visits and interactions, such as page views, form submissions, and clicks on phone links, to help us understand site performance and measure advertising results. Google may use cookies, device identifiers, or similar technologies in connection with these services according to Google's own privacy practices.

JobTread and Project Forms

Our customer lead forms and trade partner forms are powered by JobTread, a third-party construction management platform. Information submitted through those forms is processed by JobTread and may be stored in our JobTread account so we can respond to inquiries, manage estimates, projects, selections, communications, and related business records.

How We Use Information

We may use the information we collect to:

• Respond to project inquiries and trade partner applications.
• Schedule calls, consultations, site visits, and project meetings.
• Evaluate project fit, scope, budget, timing, and service area.
• Prepare estimates, proposals, agreements, schedules, and project records.
• Communicate with you about your inquiry or active project.
• Measure website performance, advertising results, and lead sources.
• Improve our website, services, sales process, and customer experience.
• Maintain business, accounting, warranty, and legal records.

How We Share Information

We do not sell your personal information for money. We may share information with service providers that help us operate our website and business, including JobTread, analytics and advertising providers, hosting and technology providers, and professional advisers when appropriate. We may also disclose information when required by law or when reasonably necessary to protect our rights, customers, business, or the safety of others.

Cookies and Browser Storage

Our website and third-party services may use cookies, local storage, and similar technologies for analytics, attribution, advertising measurement, and site functionality. You can use your browser settings to block or delete cookies and clear local storage. Doing so may limit some measurement or attribution functions, but it should not prevent you from viewing the main website content.

Data Retention and Security

We retain information for as long as reasonably necessary to respond to inquiries, evaluate and perform projects, provide warranty support, maintain business and accounting records, resolve disputes, and meet legal obligations. Retention periods can vary depending on the type of information and the relationship we have with you.

We use reasonable administrative and technical measures intended to protect information from unauthorized access, misuse, or disclosure. No website, storage system, or internet transmission can be guaranteed to be completely secure.

Your Choices

You may contact us to ask what contact or project inquiry information we maintain about you, request a correction, or ask us to delete information that we are not required to retain for business, legal, accounting, warranty, or recordkeeping purposes. You may also manage cookies and browser storage through your browser settings.

Children's Privacy

This website is intended for homeowners, property owners, trade partners, and other adults seeking construction-related services. It is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through our website forms.

Changes to This Policy

We may update this policy as our website, service providers, or business practices change. When we make a material update, we will revise the “Last updated” date shown at the top of this page.

Contact Us

If you have questions about this privacy policy or want to make a privacy-related request, contact us at joshua@5stonesreno.com or 678-683-4827.